Terms and Conditions

Where items are marked in stock your ordered jewellery will be sent within 2 working days.Items not marked in stock can still be ordered , delivery will be up to 4 weeks, unless already agreed. If you require any piece urgently please contact us as we do like to accommodate customers needs were possible. Once ready all orders will then be sent on a next day delivery.

International Postage

Postage can be made worldwide at an additional charge, please contact us for details.

Returns

We hope that you will be delighted with your SOM jewellery.

In the unlikely event that you find a fault with it, please contact us and we will arrange a replacement or refund.

In the absence of any fault with your jewellery, we will still accept returns which will happily be exchanged  traded for a gift voucher or a full refund will be credited back to you, provided that they are dispatched to us in perfect condition, and in the original packaging, within 7 days of you having received your order. Please note that bespoke jewellery cannot be returned or earrings due to hygiene reasons. The cost of shipping is not refundable. We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that items be sent by recorded delivery.

If you have any queries please feel free to contact us on info@somjewellery.com or tel:01323 724625.